Since 2024, I’ve worked on bringing AI into ServiceNow’s traditional workflows,
transitioning from embedded AI to conventional AI and toward an AI-first future.
Servicenow
2024-Present
User validation time was reduced significantly and scheduling-related errors decreased noticeably.
AI Scheduling Assistant
Intelligent assistant help planning and simplifying change coordination.
User validation time was reduced significantly and scheduling-related errors decreased noticeably.
AI Scheduling Assistant
Intelligent assistant help planning and simplifying change coordination.
User validation time was reduced significantly and scheduling-related errors decreased noticeably.
AI Scheduling Assistant
Intelligent assistant help planning and simplifying change coordination.
Change-related errors decreased noticeably, user validation time was reduced significantly.
AI Change Assistant
AI-powered impact analysis to plan safer, smarter deployments.
Change-related errors decreased noticeably, user validation time was reduced significantly.
AI Change Assistant
AI-powered impact analysis to plan safer, smarter deployments.
Change-related errors decreased noticeably, user validation time was reduced significantly.
AI Change Assistant
AI-powered impact analysis to plan safer, smarter deployments.
SERVICENow
2023-2024
Significant reduction in time spent locating and analyzing coaching records. Fewer errors in assigning or tracking training activities.
GenAI Summary in Coaching
AI summary assistant for efficient, transparent, and data-driven coaching.
Significant reduction in time spent locating and analyzing coaching records. Fewer errors in assigning or tracking training activities.
GenAI Summary in Coaching
AI summary assistant for efficient, transparent, and data-driven coaching.
Significant reduction in time spent locating and analyzing coaching records. Fewer errors in assigning or tracking training activities.
GenAI Summary in Coaching
AI summary assistant for efficient, transparent, and data-driven coaching.
Documenting record became significantly faster and more consistent.
GenAI Notes Generation
Notes generation powered for faster, more accurate record resolution.
Documenting record became significantly faster and more consistent.
GenAI Notes Generation
Notes generation powered for faster, more accurate record resolution.
Documenting record became significantly faster and more consistent.
GenAI Notes Generation
Notes generation powered for faster, more accurate record resolution.